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<title>Serrahost Inc. Support F.A.Q's - Open questions</title>
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<link>http://www.serrahost.com/support</link>
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		<title><![CDATA[how to change my e-mail password or setup new ... (jerry thorlton)]]></title>
		<description><![CDATA[how to change my e-mail password or setup new password]]></description>
		<link>http://www.serrahost.com/support/index.php?action=open#openq_1</link>
		<pubDate>Wed, 19 Mar 2008 14:59:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Is it possible to eliminate the shipping address from ... (Larry Mabrey)]]></title>
		<description><![CDATA[Is it possible to eliminate the shipping address from our storefront page?  We are a small theatre company and do not ship our tickets - they are all held for pickup at the theatre.  We have it noted in various places in our storefront but we have experienced some customer confusion lately as they are asked to input a shipping address.  How can we eliminate the shipping address portion of the order form and replace it with a note that all tickets will be held for pickup?
Thank you.]]></description>
		<link>http://www.serrahost.com/support/index.php?action=open#openq_2</link>
		<pubDate>Mon, 14 Apr 2008 19:32:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[I want to update my billing email address. I ... (Wilson Ma)]]></title>
		<description><![CDATA[I want to update my billing email address. I forgot my username and password. My domain is amselectronicscom]]></description>
		<link>http://www.serrahost.com/support/index.php?action=open#openq_3</link>
		<pubDate>Sat, 19 Apr 2008 23:58:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[How do I log into my store front. I ... (carol)]]></title>
		<description><![CDATA[How do I log into my store front. I can get into my site but I no longer can get into the store front the way I did before]]></description>
		<link>http://www.serrahost.com/support/index.php?action=open#openq_4</link>
		<pubDate>Tue, 22 Apr 2008 10:50:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[I want to transfer our existing email and wed ... (J Walker)]]></title>
		<description><![CDATA[I want to transfer our existing email and wed over to the SerraHoast servers. How do I set up my emial accounts on the Serrahost server an test them BEFORE I transfer the domain name over.

And once I am ready to transfer my domain name, what are the serv ID to enter in the transfer to Serrahost?]]></description>
		<link>http://www.serrahost.com/support/index.php?action=open#openq_5</link>
		<pubDate>Mon, 19 May 2008 16:46:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[How do I add ECHO to my account, I ... (Melissa)]]></title>
		<description><![CDATA[How do I add ECHO to my account, I have a standard package]]></description>
		<link>http://www.serrahost.com/support/index.php?action=open#openq_6</link>
		<pubDate>Mon, 02 Jun 2008 08:06:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Domain Name: www.allbymyself.com When I click on "Printer Friendly ... (Michele Free)]]></title>
		<description><![CDATA[Domain Name:  www.allbymyself.com

When I click on "Printer Friendly Version" of the Invoice/Receipt...I get a bunch of code on the page:


Qty	Item No	Description	Price	Total
		    (retired) 
 

Backordered  Gift Wrapping		

Sub-Total	
$15.95
USPS Shipping 	$3.95

Can you please fix this ASAP?

Here's the ULR of the page:
http://prostores2.carrierzone.com/servlet/allbymyselfcom/Admin/OrderManager?invoice=storesense%3AInvoice%3A%2F%2Flocal%2Fallbymyselfcom%3FInvoiceID%3D1123303&smode=asdp

Also - I've called the 1-877-794-1230 number and have been on hold for 10 minutes....with no message about wait time....but 10 minutes is a LONG time to be on hold....]]></description>
		<link>http://www.serrahost.com/support/index.php?action=open#openq_7</link>
		<pubDate>Mon, 30 Jun 2008 19:24:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Whenever we ftp new files to the server it ... (Diane Dusick)]]></title>
		<description><![CDATA[Whenever we ftp new files to the server it takes hours and sometimes days before they show up.  Why is everything cached for so long on bold-ed.com?????
If we put a new file up there it would be nice if it shows up immediately.]]></description>
		<link>http://www.serrahost.com/support/index.php?action=open#openq_8</link>
		<pubDate>Sat, 12 Jul 2008 01:12:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Hello and thank you for your help. Two questions: ... (Monika Kottenhahn)]]></title>
		<description><![CDATA[Hello and thank you for your help.

Two questions:

Our store - http://prostores2.carrierzone.com/servlet/icdd/StoreFront - sells physical products and conferences. The conference service department would like to only accept credit cards while the other products need to accept credit cards AND checks/money orders. How do I accomplish this??

Also - often a person is charge of purchasing a conference for another person in the company. I need a painless way to implement a purchase where there is the attendee (and his information including address), the purchaser, and the purchaser's billing address. The workaround I have now is very clunky. Please advise. 

Thank you,
Monika Kottenhahn
ICDD Webmaster




]]></description>
		<link>http://www.serrahost.com/support/index.php?action=open#openq_9</link>
		<pubDate>Fri, 25 Jul 2008 14:52:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Is it possible to add a comment box to ... (Brandi Neithamer)]]></title>
		<description><![CDATA[Is it possible to add a comment box to the check out page that would pass the entered information on to the store owner for order processing?]]></description>
		<link>http://www.serrahost.com/support/index.php?action=open#openq_10</link>
		<pubDate>Tue, 12 Aug 2008 12:48:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[what are the differences between the name servers (Paul Martinez)]]></title>
		<description><![CDATA[what are the differences between the name servers]]></description>
		<link>http://www.serrahost.com/support/index.php?action=open#openq_11</link>
		<pubDate>Fri, 15 Aug 2008 21:03:00 GMT</pubDate>
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